Overview

The US-ASEAN Business Council Inc. (Council) was established in 1984 as a non-profit organization.  On behalf of its members, the Council conducts research and analysis of economic, environmental, financial, political, and social, conditions in the ten countries of the Association of Southeast Asian Nations (ASEAN), namely Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam. The Council utilizes the results of its research and analysis to assist its member companies by providing educational programs, technical information for product innovation, and trade and investment-related activities.  Through its 501c3 arm, the Council provides support for humanitarian efforts, community engagement, and educational scholarships. The Council has become the leading voice of the U.S. private sector in promoting mutually beneficial trade and investment relationships between the U.S. and the ten countries of Southeast Asia.

The Council supports the interests of 180+ member companies by providing advocacy, thought leadership, research, education, intelligence, and building key business relationships. Worldwide, the Council's members generate over $7 trillion in revenue and employ more than 13 million people. The Council is the only American organization formally recognized in the ASEAN Charter and meets annually with the Finance, Trade, and Energy Ministers at their annual meetings. The Council produces research papers on cybersecurity, energy, environment, financial services, health, information communications technology, life sciences, sustainability, and other leading-edge topics and activities in ASEAN. The Council currently has 19 employees in the United States and 32 employees in ASEAN.  Members companies include 3M, Abbott, Chubb, Ford Motor Company, Coca-Cola, ExxonMobil, Google, Intel, and UPS. The Council has offices in Washington, DC, New York, NY, Bangkok, Hanoi, Jakarta, Kuala Lumpur, Manila, and Singapore.

During the COVID-19 pandemic, Council management encouraged innovation, made strategic investments, communicated, and regularly engaged with internal and external stakeholders, streamlined processes, and made strategic budget cuts designed to avoid layoffs and remain solvent. US-ABC's people-centered philosophy and flexible business model aligned with the still prevailing longer-term trends of remote work and enhanced technology. US-ABC pivoted successfully, offered virtual programs, safeguarded the staff, and achieved budget goals. The Council continued to grow, thanks to the support of its current members and an influx of new members. The technology investments promoted greater regional teamwork amongst the seven ASEAN offices and spark greater creativity.

The US-ASEAN Business Council believes that a diverse and inclusive workforce drives innovation and creates a culture of respect and understanding.  We are committed to fostering an environment where all employees feel valued, respected and supported, regardless of their race, ethnicity, gender, sexual orientation, age or background.  We encourage applicants from all backgrounds to apply and to bring their unique perspectives to our organization.

Essential Duty Elements

The Manager of Information Technology and Digital Products position is responsible for being US-ABC's primary coordinator of IT systems and resources. The Manager also manages the Associates responsible for the Council’s website and association management software, GrowthZone, which enables staff to advance US-ABC's strategic objectives. The incumbent works closely with the Core-5 leadership to creatively identify solutions to a range of digital challenges.

Responsibilities:

• Act as the main POC for our staff and be the go-to resource when it comes to resolving issues.
  
• Ability to lead on issues, manage escalations from IT Services Desk
  
• Administration and troubleshooting working with Managed Service Provider for: hardware procurement, custom software development, GrowthZone, internet access (ISP), vendor issues, Email Services (Office 365), mobile phone; ability to initiate contracts, explore software solutions as required.
  
• Collaborates with leadership and Board of Directors to develop and support an IT roadmap including AI strategy and implementation and managing cybersecurity incidents.
  
• Support staff and members by gaining an in-depth understanding and leading on problem and incident management
  
• Provide high-level customer service to clients through timely ticket closures, continuously providing updates and professional responses to emails and requests
  
• Provide training classes as required to staff and members
  
• Maintain documentation about hardware/software 

Qualifications and Requirements

• 6+ years of recent hands-on experience working with Microsoft networks and back-office systems (MCSE/A 2012 or greater).
• Recent hands-on experience with GrowthZone, Microsoft 365, Office 365 applications
• Cybersecurity incident trouble shooting experience
• Must have hands-on experience with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access.
• Experience in distributed network environments
• Must possess excellent communication, organization, and interpersonal skills. Ability to make CSuite and board level presentations
• Professional attitude and commitment to providing high-quality service.
• Supervisory experience
• Coding experience a plus
• Knowledge of Asia and ASEAN (Southeast Asia) a plus
• Must be a US Citizen and able to work in the United States.
• Must have excellent working knowledge of US business/private sector

In addition, the candidate must be:

• An independent worker
• Excellent people skills
• Highly organized
• Detail-oriented
• Energetic and fun
• Complete fluency in English with excellent written and verbal communication skills and be able to demonstrate the ability to produce high-quality English-language publications.
• Must have a good sense of logistics and ability to plan, run and execute programs.
• Must be a strategic thinker who understands key variables and can execute a plan to move members’ issues forward.
• Mature

Additional Notes

Benefits:                     

• 401(k) participation with 5% employer match
• Hybrid Work Environment
• Sick Leave
• Annual Leave
• Bereavement Leave
• Compensatory Time
• Remote Work Permitted outside DMV with pre-approval for limited periods.
• Employer-provided WMATA SmarTrip card with $150 monthly contribution
• Corporate American Express card for business-related expenses
• Free access to in-building fitness facility

All Insurance premiums are paid in full by employer including:

• Health insurance
• Dental insurance
• Health savings account
• Life and long-term care insurance
• Vision insurance

Application Procedure

To apply to the Council’s IT Manager position, please submit a cover letter and resume.

Salary Range

$85,000-95,000 + bonus